Shipping Policy

At Luxe Leaf Plants, we strive to ensure that your orders are handled with the utmost care and efficiency. Our shipping policy outlines the processes and timelines associated with the delivery of your plants and accessories. Please review the information below to understand our shipping practices and what you can expect when placing an order with us.

• Order Processing

Once your order is placed, it will be processed and prepared for shipment from our warehouse. Our team takes great care in selecting and packing your plants and accessories to ensure they arrive in perfect condition.

- Order Confirmation: You will receive an email confirmation once your order has been successfully placed.
- Processing Time: Typically, orders are processed and ready for shipment within 1-3 business days. However, processing times may vary depending on the volume of orders and product availability.

• Shipping Details

We are committed to delivering your items as quickly as possible, but please note that delivery times are subject to supplier and courier availability.

- Shipping Carrier: We exclusively use Royal Mail for all our deliveries to ensure reliable and secure shipping.
- Delivery Time: Delivery times vary based on your location and the service provided by Royal Mail. While we strive to meet your desired delivery date, we cannot guarantee specific delivery dates due to potential delays from our suppliers or the courier.
- Shipping Confirmation: Once your order has been shipped, you will receive an email with your tracking information, allowing you to monitor the progress of your delivery.

• Delivery and Handling

Our priority is to ensure that your plants and accessories arrive safely and in excellent condition.

- Packaging: We use high-quality, eco-friendly packaging materials to protect your items during transit.
- Handling: Our team carefully packs each order to minimise the risk of damage. Plants are secured to prevent movement, and accessories are cushioned to avoid breakage.
- Weather Considerations: During extreme weather conditions, we may delay shipping to ensure the safety of your plants. You will be notified of any such delays.

• Shipping Rates

Shipping rates are calculated based on the weight and dimensions of your order, as well as the delivery destination. Shipping costs will be displayed at checkout before you complete your purchase.

• International Shipping

Currently, we only ship within the United Kingdom. We are working on expanding our shipping options to international destinations in the future.

• Delivery Issues

If you experience any issues with your delivery, please contact our customer service team promptly. We will work with Royal Mail to resolve any problems and ensure your order reaches you as soon as possible.

• Contact Us

For any questions or concerns about our shipping policy or your order, please reach out to our customer service team. We are here to help and ensure that your experience with Luxe Leaf Plants is seamless and satisfactory.

Thank you for choosing Luxe Leaf Plants. We appreciate your business and are committed to providing you with exceptional products and service.